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Privacy Policy


Your Privacy Rights

Thank you for reviewing our Privacy Policy (“Privacy Policy”). When you visit our website, DDS Lab does not collect personal information unless you specifically decide to provide us with that information.

Some identifying personal information or protected health information about dental patients may be collected on this web site solely for transactional and customer service purposes. This information is provided to us by licensed dental professionals and includes patient name, age, gender, chart number and all pertinent information needed to manufacture dental prosthetics.

We collect specific non-personal information (information that does not identify you) automatically through our site’s web server including the internet protocol (IP) address, pages visited, time, date and related browser information. This information is integral for enhancing the performance of our web site, improving our product offering and providing better customer service levels.

Your use of our web site constitutes your acknowledgement of and agreement with our Privacy Policy. We reserve the right to modify, alter, amend or update this Privacy Policy without notice at any time. You are advised to check this page from time to time to review any changes to our Privacy Policy.

HIPAA Compliance

DDS Lab fully complies with HIPAA and all laws regarding protected health information. For more information on HIPAA please click here.

Email Privacy Policy

Occasionally, our customers may receive an email communication from us for transactional or business purposes. DDS Lab is committed to your privacy and the protection of your information.

Data Collection and Usage

We may collect the following types of information in order to conduct business with you: name, job title, practice name, address, phone number, email address, patient case information or case photos. We will never sell or rent your information without your advance permission. Information that you submit to us will be used for purposes of contacting you based on your request for additional information or for conducting general business with us, including, but not limited to:

  • Confirmation or questions related to the specific details of a dental prosthetic or shipment
  • Technical product specifications
  • Invoicing, billing or payment information
  • Business closing announcements such as holidays or weather related issues (hurricanes)
  • Customer feedback and surveys
  • New product announcements or special offers
  • Internal record keeping


Data Security

In order to maintain data accuracy, ensure the correct use of information and prevent unauthorized access or disclosure, all data that our customers provide to us is protected by a VeriSign® Class 3 Secure Server featuring 128-bit SSL encryption.

Unsubscribe Options

Every email we send contains a simple way for you to discontinue receiving email from us. If you wish to unsubscribe, simply follow the instructions at the end of a DDS Lab transactional or business email. If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to unsubscribe@ddslabsolutions.com.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this Privacy Policy.

Contact Us

If you have any questions about your DDS Lab account, our web site or our Privacy Policy, please contact our Customer Service Department at 877-337-7800.

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