KNOW WHEN TO EXPECT YOUR DDS LAB CASE ORDERS
- No need to take time out of your day to call your account manager
- Always know when your patient’s case is expected for arrival
- View impression scores
- Upload case images right from your mobile device
- Case status communication made easier with the “Please Contact Lab” button
- Everything you need to know to track your case is right at your fingertips.
Step 1: Sign up for our portal My.DDSLab.com
Step 2: Download our mobile APP to track your cases
It’s very simple to instantly view all of your cases with real-time status updates on one screen.
The main list is displayed by patient name under open cases.
Next to each patient’s name you will see a very clear and color-coded label.
You’ll see the following statuses:
To track each case real-time, just click on the patient’s name and dive into all of the status details, including case ID, due date, date received and estimated ship and delivery dates.
Log in once and save the password to quickly access any future inquiries.
If there are any questions about your case details, simply click the phone icon on the top right of the screen to directly call your dedicated DDS Lab account manager.
The new case-status-button “Please Contact Lab” makes it easier to solve any alerts involving your patient’s case.
The My.DDSLab App is available for iOS and Android.
DDS LAB IS YOUR LAB PARTNER THAT DELIVERS QUALITY AT EVERY STEP
- Full-service NBC Certified Dental Lab
- Certified Dental Technicians available for case planning
- Member of National Association of Dental Laboratories (NADL)
- Exclusively utilize fully approved FDA materials
- Experienced fixed and removable specialists on staff
- Whether you know exactly what you need, or you’re looking for advice on a complex case, we’re here for you