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Case Packing & Sending

Proper care in packing your case for shipping plays a significant role in the quality of the case and service we can provide. Broken models can result in ill-fitting prosthetics which means a new impression and an inconvenience to you and your patient.

Follow these steps when sending your cases to the laboratory to ensure a safe delivery:

  • All previous markings and stickers must be removed prior to shipping in recycled/reused boxes. This ensures your cases make it to the lab timely and without exception.
  • Disinfect all case materials, place in the bag and seal. Wrap each model individually with bubble wrap or foam padding. This protection will ensure your models and other case materials are not damaged during shipment (extremely important for any wax up).
  • Additional bubble wrap should be added to fill empty space and help avoid movement or possible breakage during shipping.
  • When shipping an articulator and face-bow:
    • (a) Remove the models from articulator and wrap individually
    • or (b) if models remain on the articulator, please separate the articulator. Each piece should be wrapped individually and anchored in the box. The face-bow and other enclosures should be wrapped separately.
  • Shipping any type of alginate: Please put Rx in a separate sealed plastic bag to avoid getting wet and destroyed. Staple the Rx bag to the appropriate case bag.
  • Shipping loose crowns, bridges, implants parts and/or shade tabs: Place in a separate small container or sealed plastic bag to avoid loss or breakage and staple to the Rx. Please be sure to include the patient’s name and staple to the Rx.
  • Any photos or slides that accompany the case should be placed in a plastic bag for protection.
  • In an effort to ensure that cases are not mixed up, if shipping multiple cases in one box, please bag each case separately.

Help us protect your cases

If you do not have the proper supplies, please contact us. We are happy to assist you. If you are a new customer, please contact DDS Lab at 877-337-7800 for a starter kit which includes everything you will need to send your first case to our laboratory. We sincerely look forward to a long and lasting working partnership.


Please note that DDS Lab’s business hours are Monday through Friday, 8:00am to 7:00pm, EST.

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DDS Lab | Full-Service Modern Dental Lab

Our experts are passionate about supporting your dental practice

  • Full-service Certified Dental Laboratory (CDL)
  • Certified Dental Technicians available for case planning 
  • Member of National Association of Dental Laboratories (NADL) 
  • Exclusively utilize fully approved FDA materials 
  • Experienced fixed and removable specialists on staff 
  • Whether you know exactly what you need, or you’re looking for advice on a complex case, we’re here for you

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